Privacy Policy JoyLink New

01 Introduction

Welcome to the joylink new Privacy Policy. This document explains in detail how we, as the operator of an online casino platform in Malaysia, collect, use, store, and protect your personal data when you use our website at joylinknew.com or any related services.

Joylink new deeply values the privacy of every user. We understand that personal information is a valuable asset, and we are committed to ensuring your data is always handled with full responsibility, transparency, and the highest level of security. This Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security standards.

By registering and using the joylink new platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so you fully understand how we handle your personal data.

02 Personal Data We Collect

Joylink new collects various categories of personal data depending on how you interact with our platform. Below are the main categories of data we collect:

Personal Identification Data:

Financial & Transaction Data:

Technical & Usage Data:

KYC Documents:

03 How We Collect Data

Your personal data is collected through several channels when you interact with the joylink new platform:

• Account Registration: When you register a new account, you are required to provide basic information such as your name, email, phone number, and date of birth.
• KYC Verification: To process withdrawals and comply with legal requirements, we collect identity verification and address documents.
• Platform Activity: Every action you take on the platform — including games played, bets placed, and session duration — is recorded automatically.
• Financial Transactions: Bank account and e-wallet information is required to process deposits and withdrawals securely.
• Cookies & Tracking Technology: Our platform uses cookies and similar technologies to enhance the user experience and analyse usage patterns.
• Communication: When you contact our support team via live chat or email, the conversation is recorded for quality and training purposes.
• Public Sources: In certain cases for KYC verification, we may refer to legitimate public sources to verify the information you have provided.

04 Purpose of Personal Data Processing

Joylink new processes your personal data only for legitimate and transparent purposes. Below is a table of processing purposes along with their legal bases:

05 Data Sharing with Third Parties

Joylink new does not sell or rent your personal data to any party for commercial purposes. However, under certain circumstances, your data may be shared with the following parties to ensure smooth platform operations and legal compliance:

• Payment Providers: Required transaction information is shared with payment gateways such as FPX, DuitNow and e-wallet providers to process your deposits and withdrawals.
• Game Software Providers: Data required to ensure games function correctly is shared with third-party game providers integrated within our platform.
• Identity Verification Services: KYC information may be shared with certified third-party identity verification service providers to expedite the verification process.
• Legal Authority: joylink new is required to disclose user data to the relevant authorities when mandated by court order, legal investigation, or regulatory requirement.
• Analytics Services: Anonymised usage data may be shared with analytics platforms to help us understand usage patterns and improve our services.

06 Data Storage & Retention Period

Your personal data is stored on secure servers located in internationally certified data centres with strict physical and digital security controls. Below are the data retention periods by category:

Once the retention period expires, your data will be securely deleted or anonymised using approved procedures to ensure it cannot be recovered or re-linked to your identity.

07 Data Security Measures

Joylink new continually invests in the latest security infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our key security measures include:

• Data Encryption in Transit: All communications between your device and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption, without exception.
• Data Encryption at Rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): Users can enable 2FA for an additional layer of security when logging in to their account.
• Role-Based Access Control: Only authorised staff with a legitimate business need may access users' personal data, and every access is thoroughly audited.
• Real-Time Threat Monitoring: Our security system monitors suspicious activity continuously 24/7 and responds automatically to detected threats.
• Independent Security Audit: Our platform undergoes penetration testing and security audits by third-party cybersecurity firms every six months.
• Incident Response Plan: joylink new maintains a comprehensive security incident response procedure to promptly address any potential data breaches.

08 Your Rights as a Data Subject

Under Malaysia's PDPA 2010 and joylink new's commitment to user privacy, you have the following rights regarding your personal data:

09 Cookies & Tracking Technology

Joylink new uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver relevant content. Below are the types of cookies we use:

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of our platform. For more information on managing cookies, refer to your browser's documentation.

10 Links to Third-Party Websites

The joylink new platform may contain links to third-party websites or services, including game providers and payment partners. It is important for you to understand that:

• Joylink new has no control over the privacy practices of such third-party websites.
• This Privacy Policy does not apply to third-party websites or services.
• We encourage you to read the privacy policy of every third-party website you visit.
• Joylink new is not responsible for any data collection or processing by third parties that you access through links on our platform.

11 Changes to the Privacy Policy

Joylink new reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to being transparent about any changes through the following measures:

• The "Updated" date at the top of this document will be changed whenever any amendment is made.
• For significant changes, we will notify registered users via email or in-platform notification at least 14 days before the changes take effect.
• Previous versions of the Privacy Policy are available upon request from our support team for reference.
• Continued use of the joylink new platform after the effective date of any changes constitutes acceptance of the updated terms.

We encourage you to review this page periodically so you always stay informed about how we handle your privacy.

12 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer team is ready to assist you through the following channels:

• Privacy Email: [email protected] (please state "Privacy Inquiry" in the subject line)
• Live Chat 24/7: Available via the live chat button at the bottom of the platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
• Language: Privacy support services available in Bahasa Malaysia and English

You can also find additional information on data protection in Malaysia through the official website of the Department of Personal Data Protection Malaysia.